North East Small Finance Bank (NESFB),
Guwahati.
Last Date: 14/06/2022.
North East Small Finance Bank Ltd (Schedule Commercial Bank), Guwahati has released an
advertisement for the recruitment of Branch Head, BDE, Single
Window Operator (SWO) & Other vacancy across North Eastern States.
Interested and eligible candidates may apply online.
Branch Head
Job Description: 1. Ensure overall branch profitability and
performance against defined financial metrics in alignment with organizational
strategy.
2. Ensure proper distribution of functional responsibilities with clear
allocation of authority to Branch employees keeping in view their abilities,
performance and past experience, work load etc.
3. Manage Public Relations & liaison with authorities for day to day branch
working and reporting.
4. Oversee maintenance of overall branch ambience as per Head Office/ Zonal
Office guidelines.
5. Ensure that the Bank’s policies, guidelines as well as systems &
procedures are followed at the Branch.
6. Monitor, control & minimize all types of expenses in the Branch such as
telephone, consumption of stationery, computer consumables, electricity and
other overheads without sacrificing quality.
7. Develop and lead sales, marketing and business development plan for branch.
8. Ensure implementation of growth strategies to generate sales across all
products including loans, current and savings accounts, term deposits and third
party products
9. Develop the business prospects in the branch vicinity by scouting for
avenues to expand advances portfolio qualitatively & quantitatively.
10. Develop strategies for growth for the Branch including customer
relationship measures, campaigns and local advertising.
11. Build and leverage networks both externally (with customers, potential
customers, banking professionals, subject matter experts etc.) and internally
(with Bank personnel across departments and zones).
12. Liaison with local authorities, government departments, Asset and Liability
clients, MSME clients, high net worth individuals etc.
13. Track performance of team members in the branch and guide/mentor them.
14. Manage relationships with key customers and prospective high net worth
customers.
15. Support the Branch Operations Executive in ensuring exceptional customer
service to customers and proactively selling of bank products based on the customer
needs.
16. Ensure quick resolution of customer issues which are escalated by the
Branch staff and take required action.
17. Manage cases of branch personnel not adhering to customer service
guidelines and policies.
18. Monitor customer service related key performance indicators such as
customer wait time and customer migration.
19. Ensure compliance to banking guidelines, quality framework and audit
requirements.
20. Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering
(AML), audit and other regulations in the branch.
21. Support the Branch Operations Executive in dealing with external and
internal auditors; drive follow-up of inspection & audit reports &
ensure rectifications as required.
Qualification: Full Time Graduate in any discipline
Experience: Minimum 8 years of Retail Banking experience
No. of Position: 80
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
Assistant Branch Head
Job Description: 1. Co-develop the business plan for the
branch in alignment with overall business strategy.
2. Devise the operations plan for the branch including single window
operations, administration, infrastructure, facilities, security and day to day
operations management.
3. Act as the deputy branch manager in the absence of the incumbent.
4. Service branch walk-ins as well as key clients for sourcing deposits, loans,
fee products etc.
5. Manage key branch activities like stationery, cash management, etc.
6. Be the authorizer where necessary for branch processes and activities as
applicable.
7. Manage of BTL activities at a branch in coordination with BH and Sales
officers.
8. Liaise with operations and teams at the HO to ensure functional objectives
are met.
9. Manage relationships with key customers and prospective high net worth
customers.
10. Support the Branch Operations Executive in ensuring exceptional customer
service to customers and proactively cross selling of bank products based on
the customer needs.
11. Ensure quick resolution of customer issues which are escalated by the
Branch staff and take required action.
12. Manage cases of branch personnel not adhering to customer service
guidelines and policies.
13. Monitor customer service related key performance indicators such as
customer wait time and customer migration.
14. Ensure compliance to banking guidelines, quality framework and audit
requirements.
15. Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering
(AML), audit and other regulations in the branch.
16. Support the Branch Operations Executive in dealing with external and
internal auditors; drive follow-up of inspection & audit reports &
ensure rectifications as required.
Qualification: Full Time Graduate in any discipline
Experience: Minimum 6 years of Retail Banking experience with 2-3 years
of relevant experience
No. of Position: 130
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
Single Window Operator
Job Description: 1. Manage single window transaction counters
for cash, cheque and DD transactions.
2. Service branch walk-in customers and ensure customer queries are addressed
on a timely basis.
3. Manage relationships with key customers and prospective high net worth
customers.
4. Ensure exceptional customer service to customers and proactively sell bank
products based on the customer needs.
5. Ensure quick resolution of customer issues which are escalated and take
required action as per guidelines.
6. Monitor customer service related key performance indicators such as customer
wait time and customer migration.
7. Ensure compliance to banking guidelines, quality framework and audit
requirements.
8. Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering
(AML), audit and other regulations in the branch.
9. Support in dealing with external and internal auditors; drive follow-up of
inspection & audit reports & ensure rectifications as required.
Qualification: Full Time Graduate in any discipline
Experience: At least 2-3 years of Retail Banking experience
No. of Position: 50
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
Business Development Executive-Liability (Trainee)
Job Description: 1. Implement sales, marketing and business
development plan for branch as per guidelines.
2. Implement growth strategies to generate sales across all liability products.
3. Source deposit accounts at customer doorstep.
4. Service deposit customers at doorstep.
5. Source and service customers for fee products.
6. Address customer queries, complaints and ensure timely resolution of the same.
7. Manage and liaise with Business Correspondents associated to branch.
8. Support the development of business prospects in the branch vicinity by
scouting for avenues to expand advances portfolio qualitatively &
quantitatively.
9. Execute plans for growth for the Branch including customer relationship
measures, campaigns and local advertising.
10. Build and leverage networks both externally (with customers, potential
customers, banking professionals, subject matter experts etc.) and internally
(with Bank personnel across departments and zones).
11. Support the Branch Operations Executive in ensuring exceptional customer
service to customers and proactively selling of bank products based on the
customer needs.
12. Drive quick resolution of customer issues which are escalated by the Branch
staff and take required action.
13. Ensure adherence to customer service guidelines and policies.
14. Ensure robust and effective customer service related key performance
indicators such as customer wait time and customer migration.
15. Ensure compliance to banking guidelines, quality framework and audit
requirements.
16. Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering
(AML), audit and other regulations in the branch.
17. Support the Branch Operations Executive in dealing with external and
internal auditors; drive follow-up of inspection & audit reports &
ensure rectifications as required.
Qualification: Full Time Graduate in any discipline
Experience: Fresher with good aptitude and smart communication
skill is a must. Age note more than 27 years (as on 01.05.2022). Should be
willing to work in rural and semi-urban areas and job involves extensive field
duty.
No. of Position: 60
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
Business Development Executive-Assets (Trainee)
Job Description: 1. Identification, orientation and growth of
lending bodies and their evolution towards sustainability.
2. Supervise and guide the groups formed.
3. Extensive field visit/door to door visit to see the effective utilization of
loans.
4. Responsible for disbursement and repayment of loans from the borrowers and
submission of regular reports to Reporting Head.
5. Collection of loan instalments at the center and issue of money receipt to
the clients.
6. Handhold and nurture the groups (both SHG/ JLG) developed by you for loan
purposes so that they become convergent with financial literacy. You shall be
responsible for looking after the welfare of around 1200 or more clients on an
average. You shall also be responsible for instilling financial discipline
amongst our clients so that loan recovery comes on time.
Qualification: Full Time Graduate in any discipline
Experience: Fresher with good aptitude and smart communication
skill is a must. Age note more than 27 years (as on 01.05.2022). Should be willing
to work in rural and semi-urban areas and job involves extensive field duty.
No. of Position: 280
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
Zonal Head (A Zone Comprises Of 3-4 Clusters )
Job Description: 1. Co-develop the overall Branch Banking
strategy in line with the corporate strategy to ensure alignment to specific
nuances of the zonal area in collaboration with Business Head.
2. Develop the zonal strategy in line with overall branch banking strategy ensuring
optimum customization and alignment to specific zonal (regional) requirements.
3. Develop and oversee the implementation of branch banking policies,
procedures and controls covering all areas of Branches activity so that all
relevant procedural/legislative requirements are fulfilled while delivering a
quality, cost-effective service to customers at the zonal level.
4. Oversee the consolidation and recommend the Zonal budget and monitor
financial performance versus the budget so that the business is aware of
anticipated costs/revenues, areas of unsatisfactory performance are identified
and potential areas of cost reduction or performance improvement opportunities
are capitalised upon.
5. Manage overall zone operations, responsible for achieving the overall zone
level business plans.
6. Maintain and leverage relationships with clients and source new clients.
7. Assume responsibility for overall risk management and audit assistance at
zone level.
8. Ensure overall growth, revenue & profitability of the Retail (including
Microfinance) and Agri. banking product portfolio for the zone.
9. Responsible for support in product development, policy, systems and
processes, marketing and driving sales of all Retail Asset and Liability
(including Microfinance) and Agri. business in the Bank for the particular
zone.
10. Provide inputs to products team in identification of new product
requirements as per business plans and market intelligence for the particular
zone.
11. Ensure penetration of new and innovative asset & liability products in
new customer segments while consolidating the existing customer base for the
particular zone.
12. Track product performance of all new products and recommend modifications
(if required) based on feedback received from various internal and external
stakeholders.
13. Develop the business strategy for the zone in consultation with Head-Assets
and Head-Liability and Business Head incorporating inputs from the branch
managers.
14. Oversee all operational activities including branch network covering all
branches and customer service points of the zone.
15. Ensure successful service delivery and end-to-end customer satisfaction for
zonal business operations.
16. Oversee operations pertaining to assets and liabilities such as disbursals,
account opening, customer communication and dispatch, customer servicing
operations, collateral administration, etc. for the particular zone.
17. Liaise with local authorities, government departments, Asset and Liability
clients, MSME clients, high net worth individuals etc. for the particular zone.
18. Work closely with MSME and Institutional banking teams to ensure functional
objectives and provide oversight to the zonal team for the same.
19. Supervise the implementation of agreed SLAs for assets and liabilities such
as lead generation, customer servicing, anti-attrition, etc. for the zone; take
corrective action where necessary.
20. Conduct regular follow-ups with sales team across branches under the zonal
jurisdiction to supervise performance against targets.
21. Identify and mitigate risks in identified processes and operational
activities for the zone.
22. Review and recommend modifications to the Bank’s Retail (including
Microfinance) and Agri. credit policy and process as per requirements of the
zone.
23. Oversee analysis of credit data to determine risk involved in extending
credit in collaboration with credit and credit risk team for the particular
zone.
24. Support the growth in asset portfolios in a prudent manner and enhance
sales to good accounts.
Qualification: Graduation in any discipline from a recognized
university.
Experience: Minimum 12 years of experience in banking with at least
3 years as a Cluster/Zonal/Area/Region Head or equivalent in other Banks.
Shall be responsible for looking after a
minimum of 20 Bank branch offices and approximately 200 staff members. Shall be
responsible for overall business growth (both Asset and Liability), Recovery
& NPA Management as well as People Management
No. of Position: 10
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
Cluster Business Manager (A Cluster Comprises Of
6-8 Branches )
Job Description: 1. Managing cluster profitability, achieving
the cluster sales targets, ensuring high quality service and customer
relationship management. Ensure compliance with banking rules, regulations and
procedures.
2. Own all cluster banking objectives and overall branch supervision.
3. Ensure achievement of overall branch targets by generating business and cross
sales. Responsible for maintaining of PAR and NPA within the prescribed limits
and take measure for reduction of PAR and NPA accounts/ amount.
4. Responsible to manage Branches and drive client acquisition target both
assets and liabilities. Achievement of Incremental Current, Savings and Term
Deposits Accounts and Value targets, Incremental Loan Portfolio both in Micro
Assets and Retails Assets.
5. Key customer relationship management and supervision of all high net worth
customers. Ensure all components of branch sale model function as per design.
6. Complaints handling. Review cluster operations report, Branch merchandising
& Co-ordination with marketing at product level.
7. Ensuring that the financials of the branches are under control and branches
adhere to Know Your Customer (KYC) and Anti Money Laundering (AML) norms at all
times Network Expansion.
8. Opening of new branch in new territory. Identifying premises and
co-ordination with Infra Team for new locations.
9. Branch Visits and Customer Visits Achievement of Business targets.
10. Ensure that the utilization check for end use of the loan products has been
done on time. Leadership in promoting the one bank objectives.
11. Communication of Senior management directives down the line.
Qualification: Graduation in any discipline from a recognized
university.
Experience: Minimum 10 years of experience in sales/branch
operations. Should possess excellent knowledge of banking products &
processes with team handling experience.
Preference will be on leadership quality in leading a team of 75-100 staff
members
No. of Position: 15
Location: The selected candidates posting shall be across North
East States and as deemed fit by Management from time to time.
Last date of application: Tuesday, 14 June 2022
Important Note: Only eligible candidates will be considered and
communicated.
Apply Online
